{"id":185,"date":"2021-10-05T11:05:07","date_gmt":"2021-10-05T11:05:07","guid":{"rendered":"http:\/\/localhost\/machic\/?page_id=185"},"modified":"2025-07-30T01:04:59","modified_gmt":"2025-07-29T22:04:59","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/idevices.co.uk\/ro\/refund_returns-2\/","title":{"rendered":"Politica de Returnare"},"content":{"rendered":"
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Politica de Returnare \u0219i Rambursare \u2013 www.idevices.co.uk<\/span><\/h3>\n<\/div>\n

Data intr\u0103rii \u00een vigoare: 29 iulie 2025<\/span><\/p>\n

1. Accesorii fizice<\/span><\/strong><\/h2>\n

Accept\u0103m retururi pentru accesorii fizice (huse, cabluri, \u00eenc\u0103rc\u0103toare etc.) \u00een termen de 14 zile calendaristice de la livrare, doar dac\u0103 sunt \u00eendeplinite toate condi\u021biile de mai jos:<\/span><\/p>\n

- Produsul este nefolosit, sigilat \u0219i \u00een aceea\u0219i stare \u00een care a fost livrat.
- Clientul notific\u0103 echipa de suport la adresa support@idevices.co.uk \u00een maximum 24 de ore de la primirea coletului.<\/span><\/p>\n

Costul transportului pentru retur este suportat de client. Rambursarea se va procesa \u00een termen de maximum 30 de zile lucr\u0103toare de la confirmarea recep\u021biei \u0219i aprobarea produsului returnat.<\/span><\/p>\n

2. Produse digitale (licen\u021be software, Windows etc.)<\/span><\/strong><\/h2>\n

Toate licen\u021bele digitale (Windows, Office, alte chei de activare) sunt nerefundabile, indiferent de motiv, odat\u0103 ce au fost livrate.<\/span><\/p>\n

Nu se acord\u0103 ramburs pentru comenzi gre\u0219ite, neutilizate sau dac\u0103 clientul s-a r\u0103zg\u00e2ndit. Aceste produse sunt considerate con\u021binut digital, iar livrarea lor este considerat\u0103 final\u0103.<\/span><\/p>\n

\u00cen cazuri rare, dac\u0103 o licen\u021b\u0103 nu este func\u021bional\u0103 la prima activare, compania poate oferi o \u00eenlocuire sau o rambursare par\u021bial\u0103 \u2013 doar la discre\u021bia noastr\u0103.<\/span><\/p>\n

3. Abonamente Insurance (sticl\u0103 de protec\u021bie, huse etc.)<\/span><\/strong><\/h2>\n

Abonamentele pentru protec\u021bia sticlei, husei sau altor accesorii sunt nerefundabile dup\u0103 activare.<\/span><\/p>\n

- Refundul este posibil doar \u00een prima zi de activare, dac\u0103 solicitarea este trimis\u0103 prin email.
- Dup\u0103 3 zile de la activare, nu se mai acord\u0103 nicio rambursare, indiferent de situa\u021bie.<\/span><\/p>\n

Pachetul acoper\u0103 1\u20132 cereri\/lun\u0103, \u00een func\u021bie de nivelul abonamentului. Solicit\u0103rile abuzive pot duce la anularea contului f\u0103r\u0103 desp\u0103gubire.<\/span><\/p>\n

4. Servicii IT \u0219i pachete de mentenan\u021b\u0103 (inclusiv suport TV Android)<\/span><\/strong><\/h2>\n

Toate abonamentele lunare sau pachetele de mentenan\u021b\u0103 IT \u0219i TV (ex: activare, configurare, suport conturi pentru televizoare Android) sunt nerefundabile dup\u0103 ce serviciul a fost prestat par\u021bial sau complet.<\/span><\/p>\n

Nu se acord\u0103 ramburs pentru schimbarea deciziei clientului dup\u0103 activare sau \u00een cazul \u00een care contul a fost deja creat\/configurat. Aceste servicii sunt considerate personalizate \u0219i se livreaz\u0103 conform solicit\u0103rii clientului.<\/span><\/p>\n

Compania \u00ee\u0219i rezerv\u0103 dreptul de a suspenda serviciul \u00een caz de abuz, f\u0103r\u0103 obliga\u021bia de rambursare.<\/span><\/p>\n

5. Refuzul comenzilor sau serviciilor<\/span><\/strong><\/h2>\n

Compania www.idevices.co.uk \u00ee\u0219i rezerv\u0103 dreptul de a refuza, anula sau suspenda orice comand\u0103, abonament sau activare, f\u0103r\u0103 obliga\u021bia de a oferi explica\u021bii.<\/span><\/p>\n

\u00cen astfel de cazuri, clientul va primi o rambursare complet\u0103, iar decizia este final\u0103.<\/span><\/p>\n

Aceast\u0103 m\u0103sur\u0103 protejeaz\u0103 compania de activit\u0103\u021bi suspecte, frauduloase sau utilizare abuziv\u0103.<\/span><\/p>\n

6. Cum solici\u021bi un retur sau refund<\/span><\/strong><\/h2>\n

Trimite un email la: support@idevices.co.uk<\/span><\/p>\n

Include:
- Numele complet
- Num\u0103rul comenzii
- Motivul solicit\u0103rii
- Dovezi (capturi de ecran, foto etc.)<\/span><\/p>\n

Toate cererile sunt analizate individual. Ne rezerv\u0103m dreptul de a refuza cererile care nu respect\u0103 regulile prezentate mai sus.<\/span><\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Refund and Returns Policy \u2013 www.idevices.co.uk Effective Date: 29 July 2025 1. Physical Accessories We accept returns for physical accessories (cases, cables, chargers, etc.) within 14 calendar days of delivery, only if the following conditions are met: – The product is unused, sealed, and in the same condition as delivered.– The customer notifies our support<\/p>\n

Read More<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":9,"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"predecessor-version":[{"id":3480,"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/pages\/185\/revisions\/3480"}],"wp:attachment":[{"href":"https:\/\/idevices.co.uk\/ro\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}